Not to mention that the platform seamlessly integrates with other Zoom products. This gives you room to grow and adapt as you expand your business. Zoom Phone has various optional add-ons, like international calling and additional phone numbers. That said, Zoom Phone offers all the necessary features to increase your team’s effectiveness and improve customer service. It also integrates with Salesforce and contact centers, like Twilio, Five9, etc. On the other hand, the platform provides auto-attendants, reports, call monitoring tools, and automatic call distribution. To put it differently, Zoom Phone has no limitations in maintaining contact and managing teams. Furthermore, the platform is accessible through macOS, iOS, Android, Windows, and Linux. On the one hand, Zoom Phone includes unlimited internal calls, team chat, and integrations with Slack, Google, or Microsoft tools. Secondly, Zoom Phone’s feature set allows you to streamline workflows and improve customer and team communication. The setup is quick, and you can maintain contact with your customers as you transition to this platform. You won’t need to install any new hardware or deal with downtimes.
In other words, you can use your existing provider when you sign-up for Zoom Phone.
What are the benefits of Zoom Phone?įirstly, Zoom Phone offers Bring Your Own Carrier (BYOC) support. You can also integrate Zoom Meeting with Zoom Phone to access team collaboration tools. Other functionalities include call and queue monitoring, call reports, call forwarding, music-on-hold, etc. These features allow admins to listen in on phone calls to give service agents real-time feedback or intervene whenever possible. Its features include Barge, Whisper, Take over, or Listen. In contrast, Zoom Phone focuses on enhancing customer communication through phone calls. The platform also integrates with Gmail, Outlook, and iCal to easily schedule meetings within these platforms. It allows users to join video meetings with their teams and offers various tools to streamline team communication, like screen sharing, team chat with integrated file sharing and searchable history, etc. Zoom Meeting is a dedicated video-conferencing platform designed to improve team collaboration.
What is the difference between Zoom Phone and Zoom Meeting? It’s a unified communications platform, meaning companies can hold conversations via video, phone, and chat. Zoom Phone is a cloud-based phone system solution for businesses. What is the difference between Zoom Phone and Zoom Meeting?.
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